Getting answers without the wait
When your budget model stops making sense at 11 PM, you need a clear path — not a ticket queue. Vergoski's support is structured around how people actually run into problems: mid-session, mid-forecast, mid-decision.
Write to us
How support actually works
Four steps from confusion to clarity — no case numbers, no bots reading from a script.
Describe what broke — or what confused you
A screenshot, a sentence, or a forwarded forecast output is enough. The more specific, the faster the response. Vague descriptions slow everything down.
A specialist reads the context, not just the words
Your message goes to someone who works with AI forecasting models daily. They look at what you sent, not just the category you filed it under.
You get a working answer, not a workaround
The goal is to fix the actual problem. If the issue is in your data structure, your variable mapping, or a platform setting — that gets addressed directly.
Follow-up is part of the process
If the first answer doesn't fully resolve things, the conversation continues. There's no ticket closure that cuts you off mid-problem.
Live chat
Available during business hours. Typical first response under 8 minutes for active sessions.
Open a conversationEmail support
For detailed questions, data exports, or anything that needs a longer explanation.
[email protected]Questions that come up most
These aren't generic FAQ entries. Each one came from a real conversation with a client who was mid-session with the forecasting system and needed a quick, clear answer.
The forecast changed after I updated one category — is that expected?
Yes. The AI model recalculates downstream dependencies whenever an input changes. If the shift looks disproportionate, it usually means that category had a high weight in your baseline. Check the dependency map in your session settings.
Can I import data from a spreadsheet I've been using for years?
You can. The platform accepts CSV and XLSX formats. Column headers need to match the variable naming guide — a one-page reference is in your account under Setup. Most imports take under two minutes once the headers align.
What happens to my data if I pause my subscription?
Your data stays intact for 90 days after a pause. Nothing is deleted automatically. When you return, everything picks up where you left off — including saved forecast scenarios.
The AI flagged an anomaly in my Q3 projection — what does that mean?
An anomaly flag means the model detected a value that sits outside the statistical range it learned from your historical data. It's not an error — it's a prompt to review. Sometimes it catches a real problem; sometimes it's a legitimate spike the model hasn't seen before.
Can multiple people from my team access the same account?
Multi-user access depends on your plan tier. Team plans support separate logins with role-based permissions — so your analyst can edit while your manager reviews without overwriting anything.
Is there documentation I can read before contacting support?
There is. The knowledge base covers platform setup, data formatting, forecast configuration, and common error states. Most technical questions have a written answer there — support is for when the documentation doesn't cover your specific situation.
Reach the team directly
No automated routing. Messages go to people who work with the platform every day. Response times are honest — not promises built around best-case scenarios.